What are Automatic Session Time-outs?

In the event that you leave your computer without logging out, the Business Banking has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to re-enter your Password.

Why should I exit using Logout?

To ensure that someone cannot access your personal information, always exit the Business Banking site using the logout button located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your User ID and Password are re-entered.

Just How Secure Is It?

The Business Banking site ensures that your personal and financial information is handled with care. Any personal or transactional information transmitted between you and our Internet banking system is secure and cannot be read by anyone else. While using the Business Banking site the integrity of your account information is guaranteed. Transactions from your computer to our system are received without alteration. From a technical point of view a process called encryption is used to achieve security.

How Is Security Achieved?

Access to our member services, financial systems, and databases is strictly managed. Technological and procedural systems are in place to ensure security is not breached. This includes physically securing all of our computer hardware and telecommunications systems. All data is transported using encrypted channels.

What is encryption and how does it work?

Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission. In the case of the Business Banking site, data is sent by your browser through an encrypted channel to our secure systems where the message is safely received.

To help provide customers with a secure and protected online banking environment, we recommend using the latest browsers that support minimum 128-bit encryption. We do not support beta or test versions of browsers.

Protect your Password

Just as you play a vital role in ensuring the security of your home and your possessions, you too share in the responsibility for ensuring that your personal information is adequately protected.

In order for us to ensure that only you are accessing your accounts, we need a unique way of knowing that it's you. Just as the key to your home protects unwanted entry, the online banking "key"—your Password —ensures that only you can access your accounts.

It is your responsibility to ensure that your "key" to the Business Banking site is protected. Please observe the following security practices:

Select a Password that is easy for you to remember but difficult for others to guess.
Do not select a Password that is easy to guess (such as 12345) or is based on personal information (avoid your birth date, address, phone number, social insurance number, or similar information about your family or friends). Otherwise, someone who knows you can easily guess your password.
Do not select a part of your PIN (your ATM "key") or another password.
Keep your Password confidential.
Do not write your Password down or store it in a file on your computer.
Never disclose your Password in a voice or e-mail, and do not disclose it over the phone, especially cellular phones.
Do not share your Password with anyone else.
Do not permit anyone to observe you typing in your Password.
Change your Password on a regular basis. We suggest every 90–120 days.
Contact Coast Capital Savings immediately if you suspect someone has gained knowledge of your Password.
Contact Coast Capital Savings immediately if you believe there are errors or omissions in your account.
Contact Coast Capital Savings immediately if you become aware of any loss, theft, misuse, or unauthorized use.

Protect The Information On Your Computer

While we have provided a secure channel for our Members to communicate with us. Once the information has reached your computer, it's up to you to protect it. To protect your information, you should:

Ensure your operating system, Internet browser, and applications have the most current updates.
Install and use a quality anti-virus program. As new viruses are created each and everyday, be sure to update your anti-virus program often.
Install and use a quality anti-virus program. As new viruses are created each and everyday, be sure to update your anti-virus program often.
Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.
Avoid using computers that have been setup for shared public purposes, such as internet cafes, libraries, and even hotels. Use of these computers substantially increases your risk of possible account compromise.
Make sure you have a current version of your Internet browser installed. We only support an Internet browser that supports 128-bit encryption. This is the strongest publicly available encryption protection today.
Never leave your computer unattended while using our online banking services.
Always exit the Business Banking site using the Logout button and close your browser if you step away from your computer. Your browser may retain information you entered in the login screen and elsewhere until you exit the browser.
Secure or erase files stored on your computer by your browser so others cannot read them. Most browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. These files remain there until erased. Using standard computer utilities or by using your browser feature to "empty" the cache, these files can be erased.
Disable automatic password-save features in the browsers and software you use to access the Internet.

To ensure a safe and secure Internet session, only visit reputable sites. If you visit any questionable web site before Business Banking, we recommend you close your browser and restart it before proceeding to Business Banking.

How Have We Met Our Responsibilities?

For information on the specific policies and practices that we use to safeguard your personal and financial information, please click here to view our Privacy Statement.

Use of Cookies

Cookies are a part of your browser's memory that Business Banking uses to maintain your session's security. We use cookies to record the fact that you have successfully logged in to our online banking site. When you make a request for transactions or statement items, the cookie is checked to ensure that it really is you sending the request. Without them, we would have to demand your ID and password for every single online banking function you request.

What they are?
Cookies are small bits of information a web site sends to your browser. They can be kept in the browser memory for temporary use or stored to a cookies file on your hard drive.

What are they used for?
They are most often used to store information that is user specific such as memorized member cards and memorized inter-member transfers within Business Banking. If you are a frequent visitor to a site, then a cookie may be used to store your personal preferences. A web site you visit can read the information on your cookie and act accordingly.

What do we use them for?
When you log in to online banking, you are sent a cookie that uniquely identifies your current session. When you request an action, such as check your statement, the cookie is sent with the request allowing online banking to know who you are and verify that you are properly logged into the system.