Q. How do I change my PAC - Personal Access Code?
A. To change your personal access code - PAC, Click on My Profile. From this screen enter your Current PAC (the PAC that you signed on with), tab to New PAC box and enter your new PAC, which must have 5 to 8 characters with no spaces, tab to Verify New PAC box (enter your new PAC again). Click on the Submit button. You will then receive a message "You have successfully changed your Personal Access Code (PAC)".
Q. What Accounting programs can I download my statement into?
A. Quicken, Microsoft Money, MYOB, Simply Accounting, or Comma Delimited Text
Q. How much does Online Banking cost?
A. There are no additional charges for using PCDirect, other than regular services fees.
Q. What is the difference between 40 & 128-bit encryption?
A. The difference between 40-bit and 128-bit encryption, is the degree to which the data is encoded. A browser with 40-bit encryption produces 240 possible key combinations. If you use a browser with 128-bit encryption there is substantially more possible key combinations. In fact there are 2128 possible key combinations with a 128-bit browser.
Q. How can I get access to the Internet?
A. To access the Internet, you will need an Internet Service Provider (ISP). Each ISP has different system requirements, packages, accessibility and rates.
Q. What if I need help using PCDirect?
A. You can click on the Help button for detailed instructions on how to use PCDirect. If you require further assistance or technical support, please call 1-877-333-7736. Technical support is available 24 hours per day, 7 days a week, including holidays.
Q. How do I get a Personal Access Code (PAC)?
A. To obtain your Personal Access Code the Call Centre can provide you with a one-time logon access code, their number is 1-877-288-4466 or visit one of our Branches.
Q. Why did my bill payment not go through?
A. Please check to ensure that the date is correct. Future bills can only be paid up to 180 days in advance. If you receive an error message, please try your bill payment again later and if still unsuccessful, please contact Technical support at 1-877-333-7736.
Q. Why can't I find the bill vendor I want to pay?
A. The list of bill payees are provided by BC Central Credit Union. In order for a bill payee to be added to this list, they must register their company with BC Central Credit Union.
Q. I paid my bill yesterday, why hasn't the company received my payment yet?
A. It depends on the company. Some bill payments made through PCDirect may take 2-3 business days to process. It all depends on the time of transaction and the company's own internal accounting processes. We advise all Members to make their electronic bill payments a couple of days ahead of the payment due date just to be safe.
Q. What is the confirmation number used for?
A. Coast Capital Savings issues you a confirmation number when you perform certain types of transactions on PCDirect. It is good practice to copy this number (or print the confirmation receipt) in case you have any questions or your transaction doesn't reach it's intended recipient.
Q. Where do I look to find my Cheque Images?
A. Links to your cheque images are now included in your Account Statement details. Click on Accounts from the menu bar along the top and then click on Account Statement along the left. Within your account statement details, each cheque item for which there is a cheque image available will provide a link you can click on to display an image of that cheque. The cheque will be displayed in a new browser window. In this window, you can switch between viewing the front and back of the cheque by clicking on the appropriate button below the cheque image. When you're finished viewing the cheque, click on the Close Window button to close the browser window.
Q. Why can't I view my cheque image online?
A. ONLY cheques written after June 7, 2002 will link to an image. Cheques without a cheque number or damaged cheques will not provide an image. Cheques written on US accounts will not display an image.
Q. How do I transfer money to another member?
A. We offer the ability to transfer money between memberships via the inter-member transfer option. Initially, each membership that you want to add to your inter-member account list must be set up first at the Branch or via our Call Centre at 1-877-288-4466.
Q. Why can't I open an RRSP?
A. To open an RRSP product, you must first set up an RRSP contract with us. To do this, please visit your Branch or contact our Call Centre at 1-877-288-4466.
Q. Why do my memorized accounts keep disappearing?
A. Memorized Accounts are saved as a cookie in your temporary internet files, also known as the browser cache. While you may not be deleting the browser cache, there are hundreds of security/privacy type programs available that are designed to sweep and remove stored cookies from users machines as one of their security procedures. You will need to determine if you have any security type program which may be causing this.
Q. What is a cookie?
A. A cookie is a small data or text file that a web server sends to your computer's web browser to be stored and referenced for future use. It contains information about how you are using a web site and can track your movements through it. Cookies cannot read your hard drive and they cannot access files and information stored on your computer. They cannot reveal anything about you that you have not chosen to enter as user on the site. For example, we may keep track of your member number, so that each time you visit the site, your member number appears. We will not store any personal information such as name, address or social insurance number.