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Browser Requirements

Supported Browsers

To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.

Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.

Biometric Login

Internet Explorer is the only browser that supports our current biometric login. Biometric login is required to access some Business Online Banking functionality.

Supported Standards

For our technically inclined users, the particular specifications that we support are XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all the browsers that correctly implement these specifications.

128-Bit Secure Sockets Layer (SSL) Encryption

To access our services, your browser must support 128-bit Secure Sockets Layer (SSL) encryption, All the browsers we support meet this requirement. If your browser does not support 128-bit SSL encryption, please upgrade your browser by referring to the browser vendor's website. Please contact our Technical Support Team if you have difficulties using our service with a 128-bit SSL encryption package.

Cookies

To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Statement. For more information on enabling and disabling cookies, please refer to your browser's Help section or documentation.

JavaScript

To use our online banking services, you must change your browser and/or device settings to enable JavaScript. For more information on enabling JavaScript, please refer to your browser's Help section or documentation.

Hardware Configurations

We have no minimum hardware requirements; however, certain minimum requirements may be specified by the browser you are using.

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A CWBdirect® product.

To serve you better, CWBdirect Business Online Banking now offers the ability to transfer money between your Canadian and US Dollar Business accounts, as well as between your US Dollar accounts, entirely online. Learn more , or log in to get started.

Canadian Western Bank is changing its privacy policy effective September 1, 2017. Click here for more details.